Bi-Annual IT Stat Report – June 2020

The statistics shown on this page cover January 1st, 2020 through June 30, 2020.

Email

Sent

Received

93,033

Total emails sent

15,506

Average emails sent every month

249,286

Total emails received

41,548

Average emails received every month
  • Good Mail
  • Phishing
  • SPAM
Phishing
Messages that pretend to be real in an attempt to trick you into giving up sensitive information.
SPAM
JUNK!

Phones

User Calls

Inbound calls that arrive to a single extension.

11,701

Total inbound calls

1,950

Average inbound calls per-month
  • Missed
  • Answered

Queue Calls

Inbound calls destined for a queue, multiple extensions that ring to a single number.

7,687

Total inbound calls

1,281

Average inbound calls per-month
  • Abandoned
  • Answered

Cloud File Storage (OneDrive, Teams)

Personal Files

Files that, unless you’ve shared them, are accessible only to you.

178,600

Total files

+7,280

Average change in number of files per month

561

Storage consumed (in gigabytes)

+32

Average change in storage consumption per month (in gigabytes)

Agency Files

Includes files housed in Teams and Public

41,600

Total files

-120

Average change in number of files per month

92

Storage consumed (in gigabytes)

+2

Average change in storage consumption per month (in gigabytes)

Microsoft Teams

Voice Calls

17

Total calls

3

Average calls per month

Web Meetings

153

Average web meetings per month

919

Total web meetings

Channel Posts

472

Total posts

79

Average posts per month

1:1 chats

14,795

Total 1:1 messages

2,466

Average 1:1 messages per month

Printing

178,810

Pieces of paper

358

Reams

Color vs. B&W

45,380

Total color pages

7,563

Average color pages per-month

133,430

Total B&W pages

22,238

Average B&W pages per-month
  • Color
  • B&W
How can I help?
If you gave up color printing you could help save $2,495.90 per year.

Single Sided vs. Duplex

37

Average time (in hours) before closure

37

Average time (in hours) before closure
  • Duplex
  • Single Sided
How can I help?
If you gave up single-sided printing you could help save almost 6 trees per year.

Helpdesk

New Tickets

158

Total helpdesk tickets

26

Average helpdesk tickets per-month

 

Ticket lifespan

19

Average time (in hours) before first response

37

Average time (in hours) before closure

Malicious sites, phishing, and viruses

Malicious sites

Will infect your computer with malware.

181

Blocked

30

Average per-month

Phishing

Will attempt to trick you into giving up sensitive information.

4

Blocked

1

Average per-month

Viruses

Software that, once installed on your computer, will cause undesirable behavior or data loss.

25

Blocked

4

Average per-month

LastPass

Logins

Any time LastPass is used to log into a site.

13,335

Logins to sites using LastPass

2,223

Average per-month

Average security score

All Security Challenge scores of all LastPass users averaged together.

56%

Average password strength

Averages the strength of all the passwords of every user together.

63%

Firewalls

Data only covers 2 months due to when firewalls were installed.

Beacon

Bandwidth consumed: 1,854 gigabytes (265GB per month)

Web Filter

Helps keep users from accidentally accessing sites that are either malicious or innappropriate.

131,899

Blocked sites

21,983

Average per-month

Threat Prevention

Blocks common attack vectors.

473,614

Blocked threats

67,659

Average per-month

Virus Blocker

Scans for viruses in files being downloaded and blocks any found to be infected

0

Total viruses blocked

0

Average per-month

Ad Blocker

Blocks advertisements on webpages which waste bandwidth and are sometimes malicious.

5,356

Blocked ads

765

Average per-month

Firewall

Blocks access from the outside through commonly exploited security flaws.

4,071,165

Blocked sessions

581,595

Average per-month

Intrusion Prevention

Blocks activity with behaviors typically associated with attacks.

10,923,837

Blocked intrusion attempts

1,560,548

Average per-month

Downtown

Bandwidth consumed: 1,724 gigabytes (246GB per month)

Web Filter

Helps keep users from accidentally accessing sites that are either malicious or innappropriate.

136,509

Blocked sites

19,501

Average per-month

Threat Prevention

Blocks common attack vectors.

471,800

Blocked threats

67,400

Average per-month

Virus Blocker

Scans for viruses in files being downloaded and blocks any found to be infected

0

Total viruses blocked

0

Average per-month

Ad Blocker

Blocks advertisements on webpages which waste bandwidth and are sometimes malicious.

2,047

Blocked ads

292

Average per-month

Firewall

Blocks access from the outside through commonly exploited security flaws.

473,412

Blocked sessions

78,902

Average per-month

Intrusion Prevention

Blocks activity with behaviors typically associated with attacks.

10,731,531

Blocked intrusion attempts

1,533,076

Average per-month